add the ability to have separate email templates for event types
Right now, there is one email template for both incident and maintenance events. To help incident emails pop out and show urgency, I have one of the template colors bright red. This is great for incidents, however the same template is used for maintenance and red is not desirable so I have to manually change the color prior to sending (or often forget causing mixed messages). Color is just one example as to why you would want a template per event, there are others.